Online casino frequently asked questions

Here are a few questions players frequently ask our support

Feel free to write to us at [email protected] if your question stays unanswered.

Does my country allow me to play at online casinos?

In most cases, you can only visit our website if your allowed to bet on online casinos. Nevertheless, Madness Bonus doesn’t certify that you are allowed by your State to play on our affiliate’s casinos.

Do I put myself at risk of scams by registering and depositing money at a casino?

Each online casino that is listed on our Website must pass a private test which ensures us that the casino is trustworthy. However, as a player affiliate at our casinos, you must follow and abide by their Terms & Conditions. We cannot be held responsible if you fail to do so.


Bonus questions

What is a wager?

A wager determines how many times you must play your bonus amount for it to be withdrawn. For example, if your bonus amount is € 25 and your wager x50; u must play 50 times € 25 which equivalent to € 1250.

Am I allowed to deposit and receive the casino bonus without wagering and withdrawing immediately?

Some of our online casinos allow you to have an un-wagered bonus. This bonus is an addition to your previous stake. You can withdraw your stake to your bank account by deleting this bonus amount. For example, if your stake is € 150 and your bonus is € 250 you must remove your € 250 Bonus to withdraw your stake. If you won € 1800, you must subtract € 250 to it.

Can we have bonuses other than the 1st deposit?

Most of our online casinos offer you second and third deposit bonuses. By the way, you can ask their online chat for an exclusive bonus by mentioning our website.

I haven’t received my bonus after my 1st deposit, what should I do?

Once you have made your first deposit, the bonus should automatically be on your player account. However, if not, you need to access the casino’s online chat.

Are there any conditions to be observed when depositing bonus money?

You should always check for yourself what our online casino partners allow and do not allow you to do.

Payment questions

What papers do I need to send to receive my earned money?

Online casinos will always ask you to give them your ID Card and bank account number.

Can I send them my papers safely?

Absolutely, the papers they ask you for are mandatory. They only use it for the purpose of verifying that you are the person behind the account and that everything matches.

My withdrawal is taking longer than expected, is this normal?

In case of large amounts, your withdrawal must be verified by an authority, which is why your payment takes so long to clear. However, if it takes too long, you can ask the casino’s online chat.

How do I know beforehand if the casino accepts my payment method?

Every casino tells you which payment method is accepted on their website.

en_GB